Privacy Policy

Who We Are

Colby is a voice-first wellness companion built by RemotaHealth.ai. It uses the latest in full-duplex conversational AI and accelerated reasoning to have real, flowing conversations — not scripted exchanges. We built Colby to help people move forward, and that starts with respecting your privacy. This policy explains what we collect, why, and what we will never do with your information.

What We Collect

We collect only what is necessary to make Colby work for you. Nothing more.

• Account information. Your email address when you sign up or join the waitlist. That is all we ask for.
• Conversation data. The voice and text exchanges you have with Colby during sessions. This is used solely to provide and improve the experience — it is never sold, never shared with advertisers, and never used to train third-party models.
• Basic usage data. Anonymous signals like page views and session duration so we can understand how the product is being used and where it can improve.
• Device information. Browser type, operating system, and IP address — strictly for security, abuse prevention, and rate limiting. We do not fingerprint you.

What We Do Not Collect

We do not collect your location, contacts, photos, files, or any data from other apps on your device. We do not use third-party advertising trackers. We do not build behavioral profiles for ad targeting. We do not sell or rent your personal information to anyone — ever.

How We Use Your Information

• To provide, maintain, and improve Colby — including personalizing the conversation experience based on your session history.
• To communicate with you about your account, service updates, or support requests.
• To protect the security and integrity of the platform.
• To comply with legal obligations.

Data Sharing

We do not sell your data. Period. We work with a small number of trusted service providers (hosting, authentication, and infrastructure) to keep Colby running. These providers are bound by strict data protection agreements and only process data on our behalf. We will never share your conversation content with third parties for their own purposes.

Data Retention and Deletion

We keep your data only as long as you use the service. If you want your account and all associated data deleted, email us at francesco@askcolby.in and we will remove everything within 30 days. No hoops, no retention tricks.

Security

All data is encrypted in transit using TLS and encrypted at rest. We follow industry-standard practices to protect your information. That said, no system is perfectly secure — we are transparent about that, and we work continuously to improve our protections.

Your Rights

You have the right to access, correct, export, or delete your personal data at any time. If you are in the EU, UK, or California, additional rights under GDPR, UK GDPR, or CCPA may apply. To exercise any of these, reach out to francesco@askcolby.in.

Cookies

We use essential cookies only — for authentication and session management. We do not use advertising cookies, tracking pixels, or any third-party marketing tools.

Children

Colby is not intended for anyone under the age of 18. We do not knowingly collect data from minors. If we learn that we have collected information from someone under 18, we will delete it immediately.

Changes to This Policy

If we make material changes to this policy, we will notify you by posting a notice on the site before the changes take effect. Continued use of Colby after that point constitutes acceptance.

Contact

Questions, concerns, or requests? Email us at francesco@askcolby.in. We read every message.